View Our Website View All Jobs

Senior Director, Account Management

Summary 

The Senior Director, Account Management at CoverMyMeds makes a significant contribution to our business. Reporting to the Senior Vice President, Specialty, the role is broadly responsible for working in collaboration with sales, and account management partners to drive client strategy and customer value across the Specialty business unit. 

We’re seeking a team member that will live our core values – a unique, self-motivated, and results-driven individual who acts with integrity and humility. 

What You’ll Do 

Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities. 

Leadership 

  • Provide oversight and strategic direction to Account Management Leaders to ensure revenue and profitability of transactions generated for each customer as well as clear communication of AMP value 

  • Support new business, account renewal, and defense conversations through customized reporting and collateral 

  • Recruit, coach and develop a team of leaders skilled at analyzing and addressing customer and operational necessities 

  • Lead development and execution of strategies involving an enterprise level of pharma partnerships throughout the process of value discovery, realization and optimization 

  • Partner with leadership across RxTS and McKesson so ensure we have an Enterprise first mindset when it comes to how we best work internally to support our customers. 

  • Partner with AMP patient services leadership to ensure team are working closely and have the proper tooling to continuously improve program KPIs and patient access outcomes 

Relationship Management 

  • Help transform the client conversation to value centric consultation. Develop materials, talking points and training that shift approach to value-based relationships centered on partnership and client KPIs 

  • Provide thought-leadership on client needs and how to align current product capabilities 

  • Form strong partnership with operations to build an environment of continuous improvement of our AMP program 

  • Deliver high-impact recommendations for CoverMyMeds clients by being the expert on digital benchmarking, value modeling, customer experience design, and patient journey optimization 

  • Assist sales efforts to create enterprise client relationships 

  • Support sales and account management teams through storytelling and case studies 

  • Develop and execute annually a sound strategic business plan in line with top and bottom line fiscal goals; ensures that the strategy is in alignment with company organizational goals and strategies to maximize profitability while delivering on commercial priorities of the customer. 

  • Work with marketing to provide client-facing materials to drive client value 

  • Improve team ability in objection handling and value centric consultative conversations. 

  • Drive consistent client communication messaging throughout the vertical 
    Data Insight 

Data Insight 

  • In tandem with analytics leadership, advise on the critical KPIs along the patient journey to incorporate into our data offering as we evolve our reporting package 

  • Analyze data to identify patterns, client insights, opportunities for efficiency and performance improvement 

About You 

Our ideal candidate has more than 10 years of professional experience and at least 6 years in a diversified leadership, planning, communication, organization and people motivation role. More specific qualifications include: 

Work background 

  • 13+ years pharmaceutical or healthcare commercial business experience, in Sales/Account Management, Marketing or Strategy disciplines. 

  • At least 10 years of experience serving in a senior management capacity, leading and managing major operational areas for pharmaceutical, healthcare or similar divisions. 

  • Experience leading multi-site Director level leaders each with customer facing strategic account management teams. 

  • Experience navigating high stakes negotiations 

Technical Ability 

  • Solid business and financial acumen with direct financial responsibility and demonstrated track record of driving revenues to meet or exceed business goals. 

  • Strong strategic acumen with an understanding of data analytics, preferably within compliance/persistency fields 

  • Healthcare technology experience is a plus 

Soft Skills 

  • Proven track record of solving difficult problems under time constraints 

  • Ability to work on multiple projects simultaneously 

  • Capability to mobilize quickly and change direction as needed 

  • Excellent communication skills and experience working closely with executive level customers. 

Education 

  • College degree required 

  • Willing to travel as needed up to 20-60% 

  

About Us 

CoverMyMeds, part of McKesson Prescription Technology Solutions, is a fast-growing healthcare technology company. Our solutions help patients get the medications they need to live healthy lives by seamlessly connecting the healthcare network to improve medication access. People come to work at CoverMyMeds to make a difference, helping to improve the lives of healthcare professionals and patients every day.  

We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too. 

These requirements represent the knowledge, skills, and abilities necessary to perform this job successfully. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions. 

Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Your Name Today's Date