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User Experience Researcher

The User Experience Researcher knows CoverMyMeds’ users backwards and forwards. You'll gain insights by leveraging a variety of research methodologies, such as user interviews, surveys, field observations, A/B testing, and moderated & unmoderated usability studies. You'll synthesize complex information and effectively communicate your findings about user behavior, preferences, workflow, and priorities. You will work closely with product managers, developers, data analysts, UX designers, and other user experience researchers to optimize the user experience.

The position will work on products that span the entire life-cycle, from mature solutions to new concept ideation. 

What You’ll Do

  • Become an expert on our user personas and how our users work with our products
  • Collaborate with team members to identify research needs based on key business objectives, timelines, and resourcing
  • Lead the planning, execution, and analysis of user studies to support product development
  • Produce and present thoughtful and actionable research findings to inform both strategic and tactical product efforts
  • Manage quarterly and ad-hoc surveys to better understand users’ evolving needs and attitudes; provide updates to product management and key stakeholders
  • Work with the product team to continuously improve and evolve our approach to gathering user insights and best practices

About You

You have a strong understanding of the strengths and weaknesses of various research methods, including when and how to apply them throughout the product life cycle.  You are curious about human behavior and ask great questions.  You assume a consultative and collaborative approach when working with teams to untangle complex issues and design appropriate research strategies.

  • Bachelor’s degree or equivalent required
  • Must have at least 1-2 years experience of conducting User Experience Research
  • Excellent at analyzing and interpreting both qualitative and quantitative data
  • Advocate for users based on data-driven research and insights
  • Excellent communication and presentation skills
  • Knowledge of statistics strongly preferred
  • Experience with research tools such as SurveyGizmo and UserZoom is a plus
  • Experience with web analytics applications, such as Piwik or Google Analytics is a plus

About Us

CoverMyMeds is one of the fastest growing healthcare technology companies in the US.  We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans – 100% free – to get millions of patients on their medications every single year.  Our team of highly-productive healthcare enthusiasts, startup junkies and everything in between is the best thing about working here.  On-site chef, beer and paid benefits? Yeah, we have those too.  But don’t take our word for it.  We’ve been named to Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio.

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