View Our Website View All Jobs

Account Coordinator

Our Customer Support teams are growing rapidly and we need great people to help assist with our users’ growing needs! We’re looking for folks who have a passion for helping others and want the opportunity to work alongside some truly brilliant and hard-working individuals. Your mission?  Serve as the product expert for our users, handling inbound and outbound calls, chats, and emails. These key team members ensure CoverMyMeds' service is easy to use and hassle-free, wowing our users by providing knowledgeable, friendly, and quick answers to every question. 

What You'll Do

Account Coordinators work on the front line to make sure our users have a great experience, answering real-time questions throughout the Prior Authorization process. We have two teams of coordinators here at CoverMyMeds. The first team is very reactive; handling inbound calls, chats, and emails. The other is very proactive; making outbound calls and offering follow-up assistance to those using our service. For either team, the goal is to provide excellent service to our users and help them get their patients the medications they need to live healthy lives.

  • Provide exceptional inbound and outbound account support over phone, email, and web-based chat
  • Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service
  • Help reduce prescription abandonment by proactively assisting users in the PA process
  • Troubleshoot issues by working with different teams within the company
  • Coordinate webinars and provide expert knowledge on how to use our software
  • Identify trends to develop efficient workflow practices
  • Collaborate with other business units on assigned projects as needed

About You

You are friendly, outgoing, and prefer to work with a team in a fast-paced, collaborative environment. You are patient, adaptable, and flexible. You are enthusiastic about understanding user needs and showing how CoverMyMeds can help. 

  • Exceptional interpersonal, written, and verbal communication skills
  • Proactive problem-solver
  • Eager to learn about healthcare technology and gain personal and professional growth
  • Record of success in customer service; experience in healthcare a plus
  • Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 11PM EST, Saturday: 8AM EST - 6PM EST).   
  • Bachelor’s degree or equivalent experience required

Our process: 

  1. Phone interview with one of our Recruiters
    • If selected, a call will be arranged with one of our recruiters, which typically lasts around 30 minutes. The interview is meant to be very conversational so we can get to know you and your skill set better. Halfway through the call, the Recruiter will open up the discussion for any questions you may have.
    • Prior to the call we will email you two assessments to complete to learn more about you as a potential candidate.
  2. In-person interview (2-part process)
    • Step 1: you will start by interviewing with two employees from our leadership team, which lasts around 45 minutes. This is where they will really get to know you better as a candidate. They will discuss the different business units that you can be part of, ask you a few questions about your experience, and then allow you to ask them any questions that you may have.
    • Step 2: We call this our Project Day. This is meant to be an interactive experience that reflects a day in the life of our Account Coordinators. You will sit with a current Account Coordinator for 1-2 hours and learn about the role while becoming a mini CoverMyMeds expert. This will allow our team to get a better feel for how you work, and it will allow you to get a better understaning of the role as well.

A quick note: If you’d prefer different logistics to accommodate your individual needs and set you up for success, let us know how we can help and we'll do our best.  We want this process to be as accessible and inclusive as possible for you.


About Us

CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year.  Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here.  On-site chef and paid benefits? Yeah, we have those too.  But don’t take our word for it.  We’ve been named to Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio.

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to minority status, gender, disability or veteran status.

Read More

Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.