Our Customer Support teams are growing rapidly and we need great people to help assist with our users’ growing needs! We’re looking for folks who have a passion for helping others and want the opportunity to work alongside some truly brilliant and hard-working individuals. Your mission? Serve as the product expert for our users, handling inbound and outbound calls, chats, and emails. These key team members ensure CoverMyMeds' service is easy to use and hassle-free, wowing our users by providing knowledgeable, friendly, and quick answers to every question.
What You'll Do
Account Coordinators work on the front line to make sure our users have a great experience, answering real-time questions throughout the Prior Authorization process. We have two teams of coordinators here at CoverMyMeds. The first team is very reactive; handling inbound calls, chats, and emails. The other is very proactive; making outbound calls and offering follow-up assistance to those using our service. For either team, the goal is to provide excellent service to our users and help them get their patients the medications they need to live healthy lives.
You are friendly, outgoing, and prefer to work with a team in a fast-paced, collaborative environment. You are patient, adaptable, and flexible. You are enthusiastic about understanding user needs and showing how CoverMyMeds can help.
A quick note: If you’d prefer different logistics to accommodate your individual needs and set you up for success, let us know how we can help and we'll do our best. We want this process to be as accessible and inclusive as possible for you.
CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to minority status, gender, disability or veteran status.